Product Supply Update

Thank you for making the choice to purchase Modere products.

While our name may be new to some, the Modere brand was founded on a legacy of excellence that has endured for more than 30 years.

We take pride in our unwavering commitment to creating safe, effective, high-quality products, and we’re privileged to employ a world-class team of experts who make this possible.

The popularity of Modere products in Europe has recently soared, exceeding our expectations. As a result, we have experienced some challenges maintaining sufficient quantities in stock to keep up with the demand.

While it’s always a thrill to welcome new customers to our brand, we’re disheartened to know that this has caused a rare lapse in the quality of our service to loyal and longer–term users.

We know we have fallen short of our own high standards, including our commitment to fulfill your product orders in a timely manner.

You deserve better.

Please know that we hear you, we understand your frustration, and we’re dedicated to making things right as quickly as possible.

Because our production and quality control processes are largely based in the United States, we’re maintaining strict oversight every step of the way, from manufacturing to overseas shipment, customs, and delivery to our warehouses. We’ve made it a priority to manage these complex logistical challenges as efficiently as possible.

The choice is ours to closely monitor the entire process, and more importantly it is intrinsic to our brand.

For that reason, Modere is currently taking the following immediate actions to resolve this situation.

  1. We’re manufacturing more product. Simply put, we are investing more of our resources toward ingredients and packaging, and accelerating our manufacturing schedule.
  2. We are expediting finished goods within hours of release from quality control.
  3. We are using the fastest transportation methods available to transport products from manufacturing.
  4. As a global company with customers around the world, we are working with our colleagues in other countries to reallocate available stock and bring it into Europe.

This brings us to the next question: When will the problem be fully resolved?

While it is hard to be precise in light of the multiple complexities of the situation, we’ve already begun to plug the gaps, working with our local logistical partners to expedite the transfer of stock released from customs to our order assembly lines.

We’re confident that more of your favourite products will be restocked this Spring, and we will keep you informed along the way.

Thank you for your patience and understanding as we actively work to manage these growing pains. Please be assured that, with your continued support, we will swiftly return to the excellent standards of service you’ve come to expect from Modere.